Angry Customers; Gain Loyalty; Difficult Customers; Customer Support Tag

“The crisis of yesterday is the joke of tomorrow.”

H. G. Wells

Unsatisfied customers are, most regrettably, a fact of the business environment. Nevertheless, you should always keep in mind that you are in business to serve your customers. And the better your service is, the more loyalty you get from them. The way you respond will determine whether the customer goes on to share the negative experience on social networks or instead rave about your excellent customer service.