Rapid Response Guarantee: 90% of Customer Inquiries Answered Within 1 Hour, or Your Money Back!
Customer Support Outsourcing
24/7 Outsourced Customer Support For e-Commerce & Retail Businesses
Benefits
Always Available, Always Ready 🕒
Reach out to our technical support specialists anytime, day or night. We’re here 24/7/365, ensuring you’re never left without assistance.
Expertise You Can Trust 🌟
Our expert outsourcing support agents specialize in e-commerce. They immerse themselves in your products, guaranteeing exceptional support through live chat and email.
Customer Satisfaction, Guaranteed 😊
Our track record speaks for itself: satisfied customers, every time. We pride ourselves on turning challenges into positive experiences, enhancing your company’s reputation.
Cutting-Edge AI for Swift Support 💡
No long waits here! Leveraging the latest AI and Apps, we ensure rapid and efficient responses to all customer queries.
How it works
Platforms we are working with
We work with the world leading support-software plarforms
If you are using a support platform that is not listed here, just drop us a line and we will learn the possibility to integrate it with our processes to customize outsourcing customer support for your company.
FAQ
We collect here the list of the most common questions
If you don’t find an answer for your question, just drop us a line and we will provide you with any information that you need.
How long does it take your team to reply?
We reply immediately, the maximum reply time is within 1 hour. So your customers won’t wait long, actually, in 99,9% of cases they will not wait at all.
Do you provide support on weekends and holidays?
Yes, we do. We’re fully staffed to offer 24/7 support, guaranteeing uninterrupted assistance for our clients.
How will your team know what exactly to reply to my customers?
Our team loves challenges and everything new. We are extremely dedicated and have a lot experience in different spheres. So it will take us 1 week to learn about your company.
What platform should I choose for support?
The one that is the most suitable for your needs. We recommend Help Scout but we work with Intercom, Slack, Drift, Zendesk, Freshdesk and will assist you during the whole process of the integration, if it is needed.
Do I have to pay additionally for development of email templates, script writing, etc.?
No, these features are already included in any of the plans.
Do I need to sign any contracts?
No 😄 You subscribe to any of the pricing plans and we start to plan and build our partnership straight after.
Ready to get the best support?
Start evaluating it today!
Ready to start? Let’s discuss all details!
Some of our customers
