Tailored Support Solutions Just for You ? 🛠️
Whether you require dedicated agents, prefer using your own support software, or have unique needs, we can craft a custom plan. By default, we utilize helpscout.com for email and on-site live chat support and we use our own AI chatbot platform for first layer support.
Our support specialists learn all the information you provide about the company, its products and services.
After the analysis of the provided company details is made, we create different templates for replies on the most possibly asked questions and requests
Our developers write all the necessary scripts for the integration. In future, they will constantly check and upgrade them according to the apps updates and our clients needs
When an email or ticket is received our specialist provides clear and complete answer to solve customer’s issue and reduce the chance of follow-up
SupportHunt team is awake 24/7 to reply immediately and have your back. If we need your assistance for the solution of a certain problem, we will send a request to you
At the end of each month we will send you a report with the detailed description on what works were done, how many of interactions we’ve handled, average reply time, customer satisfaction rate and so on