Process
Solutions
Email support services
Chat support services
Chatbot
Case Studies
Naturments
Tilevo
Tayroc
SerpPro
Pricing
About
Mission and goal
How it started
Quality policy
Privacy policy & NDA
Contacts
Process
Solutions
Email support services
Chat support services
Chatbot
Case Studies
Naturments
Tilevo
Tayroc
SerpPro
Pricing
About
Mission and goal
How it started
Quality policy
Privacy policy & NDA
Contacts
Process
Solutions
Email support services
Chat support services
Chatbot
Case Studies
Naturments
Tilevo
Tayroc
SerpPro
Pricing
About
Mission and goal
How it started
Quality policy
Privacy policy & NDA
Contacts
Interactive Quiz
Is Your E-commerce Business Ready for Outsourced Customer Support?
Name
(Required)
First
Last
Email
(Required)
Enter Email
Confirm Email
Website
How would you describe the current volume of customer queries your business receives?
(Required)
Minimal – We receive a few queries here and there.
Moderate – We handle a steady stream of customer queries daily.
High – Our team is constantly swamped with customer queries.
How satisfied are you with your current response times to customer queries?
(Required)
Very satisfied – We respond almost immediately.
Somewhat satisfied – We usually respond within a few hours.
Not satisfied – It often takes us more than a day to respond.
Do you experience seasonal spikes in customer queries?
(Required)
No, our query volume is pretty consistent throughout the year.
Occasionally, during major sales or holidays.
Yes, we have distinct peak seasons where queries surge.
How equipped is your current team to handle multilingual support?
(Required)
Not equipped – We only support one language.
Somewhat equipped – We support 2 major languages.
Fully equipped – We can handle queries in multiple languages.
How often do you update or add new products on your platform?
(Required)
Rarely.
A few times a year.
Regularly, almost every month.
How would you rate the technological tools (CRM, chatbots, etc.) you currently use for customer support?
(Required)
Outdated – We haven't updated our tools in a while.
Adequate – They get the job done, but there's room for improvement.
Cutting-edge – We always use the latest tools in the market.
Are you looking to scale your e-commerce business in the near future?
(Required)
No plans currently.
Maybe, we're considering it.
Yes, we're actively working on scaling.
How often do you encounter complex queries that require specialized expertise?
(Required)
Rarely.
Occasionally.
Frequently.
How would you describe your current customer satisfaction scores?
(Required)
Excellent – Customers love our support.
Good – Most customers are satisfied, but there's room for improvement.
Needs improvement – We receive regular complaints.
Are you open to external partnerships to enhance business operations?
(Required)
Not really – We prefer handling everything in-house.
Maybe – We're open to exploring options.
Absolutely – We believe in leveraging external expertise.
